Privacy Policy

LDD Kreationz Privacy
Policy

Effective Date: 04-03-2024

1. Introduction

Welcome
to LDD Kreationz! This Privacy Policy outlines how we collect, use, disclose,
and protect your personal information when you interact with our website, [customdtftransfers.com],
and our related services. By accessing or using our website, you agree to the
terms of this Privacy Policy. Please read it carefully.

2. Information We Collect

a.
Personal Information: When you create an account, place an order, subscribe to
our newsletter, or interact with our website, we may collect personal
information, such as your name, email address, mailing address, phone number,
and payment details.

b.
Cookies and Similar Technologies: We use cookies and similar technologies to
collect information about your browsing activities and enhance your website
experience. This data may include your IP address, browser type, device
information, and usage patterns.

c. Log
Files: Our website automatically collects log files that record data when you
access and use our services. These files may contain information such as your
IP address, browser type, referring/exit pages, date/time stamps, and the
number of clicks to analyze trends, administer the site, and gather demographic
information.

3. How We Use Your Information

a.
Personalization: We use your information to personalize your experience,
respond to your requests, and improve our services.

b.
Order Processing: Your personal information is used to process and fulfill your
orders, track shipments, and provide customer support.

c.
Marketing: With your consent, we may send you promotional emails, text
messages, newsletters, and special offers. You can opt-out of marketing
communications at any time.

d.
Analytics: We analyze data to improve our website's performance, understand
user behavior, and optimize our marketing strategies.

e.
Legal Compliance: We may use your information to comply with applicable laws,
regulations, and legal processes.

4. Information Sharing

a.
Third-Party Service Providers: We may share your information with trusted
third-party service providers who assist us in operating our website and
delivering services to you (e.g., payment processors, shipping companies).

b.
Business Transfers: In the event of a merger, acquisition, or sale of assets,
your information may be transferred to the acquiring entity.

c.
Legal Obligations: We may disclose your information to comply with legal
requirements, enforce our policies, respond to legal requests, or protect our
rights, privacy, safety, or property.

5. Your Choices

a.
Account Information: You can review and update your account information at any
time by logging into your account.

b.
Cookies: You can manage your cookie preferences through your browser settings.
However, disabling cookies may impact your website experience.

c.
Marketing Communications: You can opt-out of marketing communications by
following the instructions in the emails we send.

6. Data Security

We
implement reasonable security measures to protect your personal information
from unauthorized access, disclosure, alteration, or destruction. However, no
method of transmission over the internet or electronic storage is 100% secure.
Therefore, while we strive to use commercially acceptable means to protect your
data, we cannot guarantee absolute security.

7. Children's Privacy

Our
services are not directed to individuals under the age of 13. We do not
knowingly collect personal information from children. If we discover that a
child under 13 has provided us with personal information, we will take steps to
delete such information promptly.

8. Changes to this Privacy Policy

We may
update this Privacy Policy from time to time. We will notify you of any
material changes by posting the updated policy on our website or by sending you
an email notification. Please review the Privacy Policy periodically.

9. Contact Us

If you
have any questions or concerns about this Privacy Policy or our practices,
please contact us at:

Minuteman
Press - Bay Area

Address: 9127 Clearwood Landing Blvd., Houston, TX 77075

Email: customerservice@lddkreationz.com

Phone: 832-271-6815

By using our
website, you agree to the terms of this Privacy Policy and consent to the
collection, use, and sharing of your information as described herein.

**LDD Kreationz
Custom Sublimation Prints WEBSITE TERMS AND CONDITIONS**

Welcome
to LDD Kreationz’ Custom Sublimation Transfer Prints ordering site,("the
Website"). These Terms and Conditions govern your use of the Website and
the services offered on it. By accessing or using the Website, you agree to be
bound by these Terms and Conditions. Please read them carefully before
proceeding. If you do not agree with any part of these Terms and Conditions,
you should not use the Website.

**1. Definitions**

- "We,"
"Us," or "Our" refers to LDD Kreationz.

-  "You" or "Your" refers to
the user of the Website and customer of the services offered.

**2. Use of the Website**

a. You
must be at least 18 years old or have reached the age of majority in your
jurisdiction to use the Website.

b. You
agree to use the Website for lawful purposes only and comply with all
applicable laws and regulations while using the Website.

c. You
are responsible for maintaining the confidentiality of your account and
password and for restricting access to your account.

d. We
reserve the right to terminate or suspend access to the Website without prior
notice for any user who violates these Terms and Conditions.

**3. Products and Services**

a. The
Website offers various products for purchase, notably Custom Sublimation
Transfer Prints. We strive to provide accurate product descriptions, images,
and pricing, but we do not guarantee that all information is completely
accurate, up-to-date, or error-free. We reserve the right to correct any
errors, inaccuracies, or omissions and to change or update product information
at any time without prior notice.

b. The
availability of products is subject to change without notice. We reserve the
right to discontinue or modify any product or service at any time without
liability.

c.
Prices displayed on the Website are in the local (USD) currency and do not
include taxes, shipping, or other charges unless otherwise stated.

**4. Ordering and Payment**

a. By
placing an order on the Website, you make an offer to purchase the selected
products or services under these Terms and Conditions.

b. All
orders are subject to acceptance and availability. We reserve the right to
refuse any order for any reason at our sole discretion.

c.
Payment must be made at the time of placing an order. We accept various payment
methods, and you agree to provide accurate payment information.

**5. Shipping and Delivery**

a. We
will make every effort to ensure timely delivery of your order. However,
delivery times may vary based on factors beyond our control. We are not liable
for any delays or failures in delivery caused by third parties or events beyond
our control.

b.
Delivery/Shipping charges may apply and will be displayed at the time of
checkout.

**6. Returns and Refunds**

a. If
you are not satisfied with your purchase, you may be eligible for a return or
refund in accordance with our Return and Refund Policy, available on the
Website.

**7. Intellectual Property**

a. All
content, trademarks, logos, and other intellectual property displayed on the
Website are the property of LDD Kreationz, or its licensors and are protected
by applicable intellectual property laws.

b. You
may not reproduce, distribute, modify, or otherwise use any content from the
Website without our prior written consent.

**8. Privacy Policy**

a.
Your privacy is essential to us. Please review our Privacy Policy, which
explains how we collect, use, and safeguard your personal information.

**9. Disclaimer of Warranties**

a. The
Website and its content are provided on an "as-is" and
"as-available" basis without any warranties, express or implied. We
do not guarantee the accuracy, completeness, or reliability of the content.

**10. Limitation of Liability**

a. To
the fullest extent permitted by law, we shall not be liable for any direct,
indirect, incidental, special, consequential, or exemplary damages arising out
of or in connection with the use of the Website or the products and services
offered.

**11. Indemnification**

a. You
agree to indemnify and hold harmless LDD Kreationz, its affiliates, and their
respective officers, directors, employees, and agents from any claims,
liabilities, damages, losses, or expenses arising out of your use of the
Website or any violation of these Terms and Conditions.

**12. Changes to the Terms and Conditions**

a. We
reserve the right to modify or update these Terms and Conditions at any time
without prior notice. Your continued use of the Website after any changes indicates
Syour acceptance of the updated Terms and Conditions.

**13. Governing Law and Jurisdiction**

a.
These Terms and Conditions shall be governed by and construed in accordance
with the laws of Harris County, Texas, USA. Any disputes arising out of or
relating to these Terms and Conditions shall be subject to the exclusive
jurisdiction of the courts of Harris County Texas.

By
using the Website, you acknowledge that you have read, understood, and agree to
be bound by these Terms and Conditions. If you do not agree to these Terms and
Conditions, please refrain from using the Website.

Retund Policy-
Custom Sublimation Print Orders

Effective Date:
04-03-2024

At LDD Kreationz, we strive to
provide our customers with high-quality custom products that meet their unique
needs and preferences. As custom orders are personalized and tailored to each
individual, we understand that occasional issues may arise. This refund policy
for custom orders outlines the guidelines and procedures for requesting a
refund. Please read the following policy carefully before placing your custom
order.

1. Eligibility for
Refunds:

1.1. Non-conformity of
Specifications: If the custom product you receive does not match the
specifications provided during the order placement process, you may be eligible
for a refund or replacement. Note that we print what you send.  We will not be held liable for faulty
supplied files. Be sure to educate yourself regarding file sizing and file
resolution

1.2. Defects or Damage: If your custom product arrives damaged or with
manufacturing defects, you may be eligible for a replacement. We make every
reasonable effort to package your transfers so that they will not be damaged in
transit.

1.3. Cancellation Before
Production: If you decide to cancel your custom order before the production
process begins, you may be eligible for a refund. However, please note that if
production has already started, a partial refund may or may not be offered,
depending on the progress made. That decision will be made on a case-by-case
basis.

2. Non-Eligibility
for Refunds:

2.1. Customer Error: We cannot
offer refunds for custom products if the issue is a result of incorrect information,
or specifications provided by the customer during the order placement process.

2.2. Change of Mind: As custom
orders are personalized; we cannot offer refunds for changes of mind or
dissatisfaction with design choices after the order has been completed and
delivered.

2.3. Delayed Shipping: Delays in
shipping caused by external factors, such as courier/shipping services, weather
conditions, or unforeseen events, are not eligible for refunds.

3. Refund Process:

3.1. Reporting the Issue: If you
believe your custom product is eligible for a refund based on the criteria
mentioned in Section 1, please contact our customer support team at customerservice@lddkreationz.com
as soon as possible or within [5 days] of receiving the product.

3.2. Providing Evidence: To
initiate the refund process, you will be required to provide clear photographs
or videos demonstrating the non-conformity, defect, or damage of the custom
product.

3.3. Review and Evaluation: Our
team will carefully review the evidence provided and assess the eligibility for
a refund based on the criteria outlined in this policy.

3.4. Resolution Options: If your
refund request is approved, you will have the following resolution options:

    a) Full Refund:
Receive a full refund to the original payment method used for the purchase.

    b) Replacement:
Request a replacement for the custom product with the correct specifications or
without defects.

4. Timeframe for Refunds:

4.1. Processing Time: Once your
refund request is approved, we will process the refund within 7 days.

4.2. Receipt of Refund: The time
it takes for the refunded amount to reflect in your account may vary depending
on your payment method and financial institution.

5. Contact Us:

If you have any questions or
concerns regarding our refund policy for custom orders, please feel free to
contact our customer support team at customerservice@lddkreationz.com or
call us at 832-271-6815.

Note: This refund policy is
subject to change at any time without prior notice. Please refer to the latest
version on our website for the most up-to-date information.

LDD Kreationz
reserves the right to make the final decision regarding any refund requests for
custom orders based on the specific circumstances of each case.

Shipping Information:

At LDD Kreationz - we understand
the excitement of receiving your Sublimation Transfers at your doorstep. Our
dedicated team works tirelessly to ensure that your items are safely packed and
swiftly delivered to your specified address. Here's what you need to know about
our shipping process:

1. Fast and Reliable Delivery:
We partner with trusted shipping carriers (such as UPS, USPS, or local Courier
Services) to provide you with fast and reliable delivery services. Depending on
your location, you can expect your order to arrive within [1-4] business days,
after production. The production time is from 24 hours to 48 hours. This timeframe of 24 hours to 48 hours can be longer during peak seasons.

2. Order Tracking: To keep you
informed every step of the way, we offer real-time tracking for your shipment.
Once your order is dispatched, we'll provide you with a tracking number via
email, allowing you to follow its journey until it reaches your doorstep.

3. Shipping Rates: Our shipping
rates are calculated based on the weight and dimensions of your items, as well
as your location. Rest assured; we strive to keep shipping costs as reasonable
as possible without compromising on quality.

On-Site Pick-Up:

For those who are in the greater
Houston area, we offer a convenient on-site pick-up option. Simply select
"Pick-Up" during the checkout process, and we'll prepare your order
for collection at our Houston, Texas location. Our local pick-up address is
1100 Hercules Ave., Ste. 230, Houston, TX 77058. Here's how it works:

1. Order Preparation: Once your
order is confirmed and ready for pick-up, we'll notify you via email or SMS.
Please wait for this confirmation before heading out.

2. Flexible Pick-Up Hours: We
understand that everyone has a busy schedule, which is why we offer flexible
pick-up hours. Our friendly staff will be ready to assist you during our
regular business hours, M-T 9am-6pm; F
9am-2pm (except for Holidays).

Important Note:

For both shipping and on-site
pick-up options, it's crucial to double-check your shipping address or pick-up
location during the checkout process. Any incorrect information might lead to
delays or misplaced orders.

Should you have any questions or
concerns regarding our shipping and pick-up services, please don't hesitate to
reach out to our customer support team at customerservice@lddkreationz.com

Thank you for
choosing us as your trusted Custom Sublimation Transfer partner. Happy
pressing!